FAQ
Frequently Asked Questions (FAQ)
About Our Jewellery
Q: What materials are GRIAN jewellery made from? A: All GRIAN jewellery is crafted from 18k gold-plated premium stainless steel, ensuring durability, elegance, and long-lasting beauty.
Q: Is GRIAN jewellery waterproof? A: Yes! All our jewellery is waterproof, tarnish-free, and designed for everyday wear. You can wear it in the shower, pool, or ocean without worry.
Q: Is your jewellery hypoallergenic? A: Absolutely. Our stainless steel jewellery is hypoallergenic, making it safe for sensitive skin.
Q: Will the gold plating fade or tarnish? A: No. Our jewellery features a durable 18k gold PVD plating that is tarnish-resistant, anti-scratch, and designed to maintain its beautiful finish.
Sizing & Fit
Q: Are your necklaces and bracelets adjustable? A: Yes, most of our necklaces come with extension chains (typically 5cm) for adjustable fit, and bracelets are designed with adjustable lengths for comfort.
Q: What sizes do your rings come in? A: Our rings are available in multiple sizes. Please check the individual product page for specific size options.
Shipping & Delivery
Q: Where do you ship? A: We ship to Ireland and select international destinations. Shipping rates are calculated at checkout based on your location.
Q: How long does shipping take? A: Standard shipping within Ireland takes 3-5 business days. International shipping takes 7-14 business days.
Q: Do you offer free shipping? A: Yes! We offer free shipping on orders over €50 within Ireland.
Returns & Exchanges
Q: What is your return policy? A: We want you to love your GRIAN jewellery. If you're not completely satisfied, please contact us within 14 days of receiving your order.
Q: Can I exchange my jewellery? A: No, we only offer refunds. Please contact us at info@grian.ie to arrange an exchange.
Care & Maintenance
Q: How do I care for my GRIAN jewellery? A: Each piece comes with a polishing cloth. Simply wipe your jewellery gently to maintain its shine. While our jewellery is waterproof and tarnish-resistant, we recommend storing it in the provided pouch when not wearing it.
Q: Can I wear my jewellery every day? A: Yes! Our jewellery is designed for everyday wear and is durable, waterproof, and tarnish-free.
Packaging & Gifting
Q: Does jewellery come in gift packaging? A: Yes! Every piece comes beautifully packaged with a box, pouch, and polishing cloth, making it perfect for gifting.
Q: Do you offer gift wrapping? A: All our jewellery comes in elegant packaging suitable for gifting.
Product Information
Q: Are matching sets available? A: Yes! Many of our collections like Eva, Kayla, and others offer matching necklaces, bracelets, earrings, and rings so you can create a coordinated look.
Q: What are freshwater pearls? A: Freshwater pearls are natural pearls cultivated in freshwater. Our pearl jewellery features genuine freshwater pearls (typically 6-7mm) for an elegant, sophisticated look.
Contact Us
Q: How can I contact GRIAN? A: You can reach us at info@grian.ie or through our contact form. We're here to help!
Q: Do you have a physical store? A: We're an online jewellery boutique based in Ireland. Visit www.grian.ie to shop our full collection.
